Terms of Service

Nylon is a unified application programming interface for publishing to, scheduling on, and reading from third-party social media platforms. We provide the API, documentation, dashboard and supporting infrastructure. We do not provide the social platforms themselves, and we do not control their availability, policies or API behaviour.

We may add, change or remove features. Where a change materially reduces functionality you rely on, we will give at least 30 days’ notice by email and in the changelog, except where a shorter period is required by a third-party platform, by law, or to address a security issue.

You must provide accurate registration information and keep it current. You are responsible for all activity carried out with your API keys, whether or not authorised by you. Keep them secret: never embed them in client-side code, public repositories or distributed applications. Notify us immediately at support@nylon.dev if you believe a key has been exposed, and rotate it from the dashboard.

You must be at least 18 years old and legally able to enter into a contract to use the Service.

This section matters more here than in most agreements. Every request you make through Nylon ultimately reaches a third-party platform — Meta, X, LinkedIn, Google, TikTok, Pinterest, YouTube, Discord and others. Your use of the Service is additionally subject to each of those platforms’ developer terms, platform policies, branding rules and usage limits, and you are responsible for complying with them.

You must obtain all consents needed from your own end users before connecting their accounts, and you must honour any revocation of that consent. A platform may suspend, rate-limit or revoke access to its API at any time, including for reasons outside our control. If that happens, we will restore service as soon as the platform allows, but we are not liable for the interruption.

If you configure your own platform application credentials (“BYOK”), you represent that you are entitled to use those credentials and that your application complies with the relevant platform’s terms. We will use them solely to operate the Service for you, store them encrypted, and delete them when you remove them.

When BYOK is enabled for a provider, the platform relationship, quota, review obligations and compliance responsibility for that provider are yours. We do not warrant that a platform will approve your application or grant any particular level of access.

You agree not to use the Service to:

• publish content that is unlawful, defamatory, harassing, hateful, deceptive, or that infringes another party’s intellectual property, privacy or publicity rights;
• send spam, operate engagement farms, inauthentic-behaviour networks or bot account networks;
• circumvent, obscure or artificially inflate the rate limits, quotas or review processes of any platform, or of Nylon;
• resell, sublicense or expose raw Nylon API access as a substantially equivalent competing API, other than as an embedded feature of your own product;
• reverse engineer the Service, or use it to build a competing product using our non-public interfaces;
• probe, scan or test the vulnerability of our systems without prior written permission, or interfere with their operation;
• process special-category personal data through the Service without telling us first.

We may suspend access without notice where continued use presents a security risk, a legal risk, or risks our standing with a third-party platform. Where practical, we will tell you first and give you a chance to fix the problem.

You retain all rights in the content, media and data you submit to the Service (“Customer Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit and display Customer Content solely to operate the Service on your behalf — including transcoding media and transmitting it to the platforms you have selected.

You are responsible for having the rights and permissions necessary for us to do this, and for the lawfulness of the Customer Content. Where Customer Content contains personal data, our Data Processing Addendum applies and forms part of these Terms.

Paid plans are billed per connected social account, in advance, on a monthly cycle, at the rates published on our pricing page. Rates are graduated: each account is charged at the rate of the band it falls into. Adding or removing a connected account prorates by the day.

Fees are exclusive of VAT and other taxes, which you are responsible for except where we are required to collect them. Payments are non-refundable except where required by law. If a payment fails, we may suspend the Service after notice and a reasonable cure period.

We may change prices with at least 30 days’ notice, effective at your next renewal. If you do not accept a price change, you may cancel before it takes effect.

The Service is subject to published rate limits, and to the limits imposed by each third-party platform. We may apply additional throttling where usage threatens the stability of the Service for other customers. We will not use fair-use throttling as a substitute for a pricing change.

We target 99.9% monthly availability of the API, excluding scheduled maintenance announced in advance, third-party platform outages, and events outside our reasonable control. Specific service levels, credits and support response times, where offered, are set out in an order form or enterprise agreement.

We and our licensors own the Service, including its software, documentation, design and trademarks. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

Each party may receive non-public information from the other. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers bound by comparable obligations, or where legally compelled after giving notice if permitted.

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any particular post will be accepted, delivered or retained by a third-party platform.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

You will defend and indemnify us against third-party claims arising from your Customer Content, your use of the Service in breach of these Terms, or your breach of a third-party platform’s terms, and against resulting damages and reasonable legal costs finally awarded or agreed in settlement.

These Terms apply while you have an account. You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period. We may terminate for material breach that is not cured within 30 days of notice, or immediately for the reasons set out in section 5.

On termination, your access ends and we delete or anonymise your data as described in our Privacy Policy. You may export your data through the API at any time before termination takes effect.

We may update these Terms. For material changes we will give at least 30 days’ notice by email and by posting the revised version here. Continued use after the effective date constitutes acceptance. If you do not accept a change, stop using the Service and cancel before it takes effect.

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of law rules, and the courts of Vilnius, Lithuania have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence.

These Terms, together with our Privacy Policy, Cookie Policy and Data Processing Addendum, are the entire agreement between us on this subject. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets.

Questions about these Terms go to support@nylon.dev.